Before the Gig

Sitters

1. Review all details listed for each gig booked, including address, directions, children’s names, children’s and pet needs, listed allergies, and the notes provided for each child in your care, 

2. Text your Napp GIG-Family 24-Hours ahead of your booked gig and introduce yourself. Remember, common courtesy is your first impression. Text Introduction Tip: "Hi this is [name], your Napp sitter. I am looking forward to meeting you and your family tomorrow at [time of booking]. Please let me know if there is anything I should know ahead of time, or last minute directions not listed in our original Napp notes."

3. Hygiene Matters: Set an example. Easy on the perfume. Many of the children for whom you care are sensitive to smells and alcohol based products/lotions. Please dress appropriately and maintain fantastic personal hygiene practices. This is non-negotiable.

Before the Gig

Families

1. Post important details in our app’s notes section specific to your gig for sitters to find easily, so they may review ahead of arrival. Any details you can add to make the first visit as seamless, prompt, and enjoyable as possible are recommended.

   Notes can include house rules, allergies, pets’ needs, medicine schedules, emergency contact information, parking details, driving directions, specific requests, dietary restrictions, bed-time, bed-time routine, etc.

2. Clarify if it’s just your kids or if there are additional children present who are not listed on the gig. If additional children are present on this occasion, please be so kind as to adjust your rate to allow a fair and transparent relationship with your Napp sitter.

Upon Arrival

Sitters

1. Always be on time, and clock-in at the confirmed start time of your gig. If you arrive early, you still must clock in at the agreed upon time. We cannot ask families to pay for additional time outside of an agreement. In the RARE case you’re running late, are having car trouble, traffic, etc.. a text update is an absolute must. Our sitters must protect the relationships and trust with families who are counting on them.

2. Make an introduction. Offer a hand to shake, a smile, and a warm hello to the children by addressing each by name.

3. Engage with the children as soon as possible, if not immediately. Let them know you are happy to be there and are there for them.

Upon Arrival

Families

1. Communication is the key! Remind your sitter of your preferred method of care, details, children’s needs, electronic tablet boundaries, household rules, and preferences so that your Napp sitter has a clear understanding of expectations.

2. Give a home tour. Please allow time to walk your sitter through your space and show them how stuff works - the lights, the alarm system, the TV remote, etc. If there are things you want them NOT to use, please make this clear. 

3. Remind your sitter when you will be back. If you are looking for flexibility at the end of your scheduled Napp time, please confirm that this will work for your sitter and remember to adjust your rate if necessary. 

On the Clock

Sitters

1. Go the extra mile! Do the dishes (even those left in the sink that aren’t yours), pick up toys, fold the throw blankets, straighten the pillows, push in the dining room chairs, empty the trash, etc. We exist to make the lives of the families who hire us a little easier. These small efforts go a long way, take little time, and make a world of difference for parents returning to a happy and tidy home.

2. Families feel more secure and appreciate when you text them pictures of their kids having a fun time with you. Whenever appropriate and safe, snap a photo, record a video, or take selfie with the children and text it to the family and share them when they arrive, it makes them feel happy that you are there enjoying your time, and the children love it too. It goes without saying that safety and common sense matter here. Texting while driving is never permitted while on the clock. Not by Napp, and certainly not by the law.

3. Be fun, engaging, and memorable. Remember that you are here for the children. If they are excited about you and happy that you are there, then the family will be too and will likely book you again.

4. Common Sense: Absolutely NO consumption of: alcohol, tobacco, drugs, non-prescribed pharmaceuticals, medications that cause drowsiness or inhibitors, edibles, AT ANY TIME during or before your scheduled gig. Violation of this standard qualifies our sitters for immediate suspension and permanent dismissal from the Napp Network.

On the Clock

Families

1. Rest easy. Have a good day at work, a fantastic night out, or time alone to run errands. Trust that your children are in good hands within a certified, background checked, Napp network sitter. 

2. You are encouraged to check-in throughout the gig if you prefer, to share concerns, give tips, or ask questions, for example. We ask all of our sitters to document and share photos of their time with your little ones with you through SMS text messages. 

3. Please don’t arrive late without warning. Sitters are expecting you home at a specific time. If the scheduled end of gig time changes, we ask that you call or text your sitter directly and confirm the new time of arrival works for them as well. We understand unexpected things can come up — Just keep in mind that your sitter may have an appointment scheduled, home responsibilities, class, or children of their own. Common courtesy is something we push throughout our network. We expect that respect work both ways.

4. While we ask all of our sitters to go the extra mile and welcome you back to a clean, chaos-free, clutter-free, dirty dishes free home, it’s equally important for us to ask that Napp families don’t take advantage. Please remember that it’s our sitter’s choice to clean a mess (or help with chores) present before they arrived.

End of Gig

Sitters

1. Engage with parents upon their arrival home. Ask how their night went, and then give then a run-down of your time with their children: Who was super well behaved? Did everyone eat well? Did everyone go to sleep without problems? What did you do? Families really appreciate a full and honest report.

2. Clock-out of the gig as soon as you have left the house. If you waited too long, or forgot to clock-out on time, scroll the time back on the app so that it’s accurate and honest. 

3. ** SOCIAL MEDIA: Online platforms like Instagram, TikTok, Facebook, and SnapChat have proven to play an integral part in the quality of success and booking frequency for our sitters. Napp’s families, and our brand, take personal character and habits showcased seriously. We suggest that Napp’s sitters be mindful of what they share, behavior, language, and how they’re representing Napp and their personal brand outside of booked gigs to ensure long-term success within the Napp Network.

End of Gig

Families

1. Ask your sitter questions. Get a full report from your time away. If you want specifics to be recorded during the gig, please don’t hesitate to request them. 

2. Please remember a Thank You goes a long way. We ask that you confirm they safely get to their car, or arrive home, so all of our sitters enjoy a safe and caring experience with you.

3. Cash Tips: Cash tips upon completion are not mandatory, but are always appreciated if or when you feel they’ve earned your reward through exceeding your expectations.

   We’ve learned many of our sitters are full-time students, recent graduates, single parents, teachers, or career care-takers and tips can often play a big role in their quality of life.

Sitters and Families

All payments will take place automatically through the app upon clock-out, and you will receive a receipt in your email’s inbox. Payouts will take 1-2 days to complete. Please leave an honest review and rating for your Napp experience.

Curate your relationship with a Napp sitter or Napp family on our app. A sense of familiarity really strengthens bonds, trust, and experience. 

Reminder: Any Napp sitter/family met through the Napp network is required to book/be booked through Napp. Violation of this standard qualifies our sitters and families for immediate suspension and permanent dismissal from the Napp network. 

Napp Policy and our insurance will not cover or be held responsible for any persons, bookings, or emergencies that take place during gigs secured outside of the Napp platform, nor will we take part in mediating or resolving the matter. We invest tons of resources ensuring the best is available to you. Abusing the resources our network offers is simply not necessary. We make it easy for everyone to enjoy Napp, through Napp.