Napp Cancellation Policy
We know plans can change, and sometimes the unexpected happens!
At Napp, we understand that life doesn't always go according to plan. Our cancellation policy is designed to be fair to both families and sitters, while respecting everyone's time and commitments.
When a family cancels a booking, our policy helps compensate the sitter for the time they reserved. When a sitter cancels, we help families find alternative care by offering a complimentary bonus to add to their reposted gig, increasing the chances of finding a last-minute replacement.
Cancellation Fees & Timeframes
To keep things fair and consistent, cancellation fees are based on how much notice is provided before the scheduled booking.
More than 72 hours before your gig
No worries! There is no cancellation fee when more than 72 hours' notice is provided.
Between 24 and 72 hours before your gig
A $25 cancellation fee applies to the party responsible for canceling.
If a family cancels: The sitter receives $15 in compensation.
If a sitter cancels: The family receives a complimentary $15 bonus to add to their reposted gig.
24 hours or less before your gig
A $40 cancellation fee applies to the party responsible for canceling.
If a family cancels: The sitter receives $30 in compensation.
If a sitter cancels: The family receives a complimentary $30 bonus to add to their reposted gig.
Please note: Cancellation charges will not exceed the estimated payout total when that amount is less than $35.
How Cancellations Work
To ensure cancellations are handled correctly, all bookings must be officially canceled through the Napp app by the family.
Families: You're responsible for completing the cancellation in the app, whether you're canceling the booking yourself or your sitter has notified you that they can no longer attend.
Sitters: If you need to cancel, please notify both the family and the Napp team as soon as possible. While sitters cannot cancel bookings directly in the app, communicating promptly helps everyone make alternative arrangements.
A friendly reminder: Cancellations are processed automatically as soon as they're submitted in the app. If there's a special circumstance you'd like our team to review, please contact Napp before the cancellation is completed in the app. Once processed, cancellation charges are final and nonrefundable.
Our No-Call, No-Show Policy
We know emergencies happen, but communication is essential when families are counting on reliable childcare.
Sitters who do not arrive for a scheduled booking and fail to properly communicate with the family will be subject to a $150 no-call, no-show fee.
Families can report and cancel a booking as a no-show through the app once the scheduled booking time has been reached.
We're Here to Help!
Our goal is always to make childcare easier, not more complicated. We encourage families and sitters to communicate as early as possible whenever plans change.
If you're unsure how to handle a cancellation or need assistance with an upcoming booking, please reach out to the Napp team (info@nappnetwork.com). We're always happy to help you navigate the next steps!
Thank you for being part of the Napp community and helping us create a dependable, respectful experience for everyone.